LinkedIn Modifications

October 18th, 2025

Experience

https://www.linkedin.com/in/bkrishnakanth/details/experience/

• Make it into very concise and clear points.
• Minimize or Reduce it to as many simple points as possible.
• Do not miss out on any details or key words, and keep them clear.

SITEL

Highlights

• Adept Problem Solver: Troubleshot a wide range of technical issues (operating systems, applications, hardware), achieving a high first-call resolution rate. Recognized as “Resolution Expert of the Month” (Jan 2011).
• Exceptional Communication Skills: Explained technical solutions clearly and concisely, ensuring customer understanding and satisfaction.

Technical & Customer Support Specialist | Dell-On-Call Services

• Delivered comprehensive technical and customer support for Dell and non-Dell customers through inbound and outbound channels.
• Troubleshot hardware and software issues across laptops, desktops, system software, routers, LANs, docking stations, printers, and gaming consoles.
• Resolved complex problems related to installation, configuration, customization, performance, and product usage.
• Managed escalated issues, ensuring customer satisfaction and effectively handling irate clients.
• Provided clear technical guidance via phone and remote diagnostics, enhancing resolution efficiency.
• Increased customer lifetime value by recommending warranty extensions, upgrades, and additional products.
• Improved overall customer experience by following up with clients and routing unsupported issues to the appropriate teams.

Technical & Customer Support Specialist | Dell-On-Call Services

• Delivered end-to-end technical and customer support for Dell and non-Dell users via inbound/outbound channels.
• Troubleshot hardware, software, and network issues (laptops, desktops, routers, LANs, docking stations, printers, gaming consoles).
• Resolved complex installation, configuration, performance, and usage problems.
• Handled escalations and irate customers, ensuring satisfaction and issue closure.
• Provided clear technical guidance through phone and remote diagnostics for faster resolutions.
• Boosted customer value by recommending warranty extensions, upgrades, and additional products.
• Enhanced customer experience through proactive follow-ups and proper issue routing.

Highlights

• Adept Problem Solver: Achieved high first-call resolution; awarded “Resolution Expert of the Month” (Jan 2011).
• Exceptional Communicator: Delivered clear, concise explanations, ensuring customer understanding and satisfaction.

Technical & Customer Support Specialist | Dell-On-Call Services

• Provided end-to-end technical and customer support for Dell and non-Dell users.
• Resolved hardware, software, and network issues (PCs, routers, printers, consoles).
• Handled escalations and irate clients, ensuring quick and satisfactory resolutions.
• Delivered clear guidance via phone and remote diagnostics.
• Increased customer value through warranty and upgrade recommendations.
• Improved experience through follow-ups and effective issue routing.

Highlights

• Problem Solver: High first-call resolution; - "Resolution Expert of the Month” (Jan 2011)".
• Strong Communicator: Explained technical solutions clearly, ensuring satisfaction.

Symantec

Highlights

• Troubleshot antivirus issues using Symantec products, resolving complex problems efficiently.
• Provided remote technical support, assisting users via phone and remote access tools to ensure quick resolution.

Technical Support Specialist | Norton Security Products

• Guided customers in securing their online environments by providing comprehensive support for Norton security solutions.
• Assisted with installation, configuration, and updates of Norton products on Windows platforms, resolving installation errors and ensuring seamless setup.
• Conducted advanced troubleshooting and threat mitigation, including removal of viruses, spyware, and malware using safe mode techniques.
• Contributed to knowledge base documentation, updating solutions for new scenarios to improve team efficiency.
• Identified and resolved software compatibility issues, ensuring Norton products worked smoothly alongside other applications and OS configurations.

Technical Support Specialist | Norton Security Products

• Provided remote technical support via phone and remote access tools to resolve antivirus issues using Symantec/Norton products.
• Assisted with installation, configuration, updates, and error resolution on Windows platforms.
• Performed advanced troubleshooting and threat removal (viruses, spyware, malware) using safe mode techniques.
• Identified and resolved software compatibility and performance issues with other applications/OS.
• Contributed to and updated knowledge base documentation for improved team efficiency.
• Helped customers secure their online environments through effective product guidance and issue resolution.

Technical Support Specialist | Norton Security Products

• Resolved antivirus issues and provided remote support using Symantec/Norton tools.
• Handled installation, updates, and configuration on Windows systems.
• Performed virus and malware removal using safe mode troubleshooting.
• Fixed compatibility issues with other apps and OS.
• Updated knowledge base to enhance team efficiency.

Dell

Highlights

• Streamlined Customer Intake by creating a classification system to prioritize inquiries by urgency and ensure comprehensive information collection in a single mail/call interaction.
• Gained broad insurance expertise, working with multiple U.S. healthcare insurance providers and their policy structures.

Healthcare Claims Processing & Eligibility Verification | Conifer Health Solutions

• Processed professional and facility claims for U.S. healthcare patients while ensuring full HIPAA compliance (privacy, security, and breach notification).
• Verified patient eligibility and benefits by coordinating with leading insurance companies (Aetna, AARP, BCBS, Cigna, etc.) and interpreting AAPC medical codes.
• Processed Medicare and Medicaid claims, ensuring accurate handling and timely submissions.
• Calculated deductibles, co-insurance, and co-pays in real time to confirm eligibility and authorization requirements.
• Enhanced data organization and searchability through taxonomy development (UNSPSC codes) and classification methodologies.

Healthcare Claims Processing & Eligibility Verification | Conifer Health Solutions

• Processed professional and facility claims for U.S. patients with full HIPAA compliance.
• Verified eligibility and benefits with major insurers (Aetna, AARP, BCBS, Cigna, etc.) using AAPC medical codes.
• Handled Medicare and Medicaid claims with accurate, timely submissions.
• Calculated deductibles, co-pays, and co-insurance to confirm coverage and authorization.
• Streamlined customer intake by prioritizing inquiries and improving information capture.
• Improved data organization using taxonomy (UNSPSC) and classification methods.

Healthcare Claims Processing & Eligibility Verification | Conifer Health Solutions

• Processed HIPAA-compliant claims for U.S. patients, including Medicare/Medicaid.
• Verified eligibility and benefits with major insurers using AAPC codes.
• Calculated deductibles, co-pays, and coverage details.
• Streamlined intake and improved data organization with UNSPSC taxonomy.

Medusind

Highlights

• Streamlined data search and validation with Excel (VLOOKUP, Query) and automation, creating a custom tool that linked Excel columns to client software for tailored workflows.
• Enriched and attributed product data across 46 & 210 fields, and improved searchability by classifying products using UNSPSC codes.

Premier Inc. | Healthcare Master Data Management

• Enhanced product data accuracy and completeness for healthcare systems by performing data mapping and validation across manufacturers, vendors, sites, and catalogs.
• Ensured data integrity by validating packaging strings and units of measure (UOMs) for both inner and exterior packaging, adhering to ANSI standards.
• Applied custom extraction, enrichment, and cataloging methods to improve product datasets, including multi-field attribution.
• Developed and applied taxonomy classification (UNSPSC codes) to improve product organization and searchability.
• Maintained high data quality standards with rigorous QA and data cleansing practices.
• Ensured compliance with HIPAA regulations, safeguarding sensitive healthcare data and maintaining confidentiality.

Healthcare Master Data Management | Premier Inc.

• Enhanced product data accuracy through mapping, validation, and enrichment across vendor catalogs.
• Validated packaging strings and UOMs per ANSI standards to ensure data integrity.
• Classified products using UNSPSC taxonomy for better organization and searchability.
• Automated Excel workflows (VLOOKUP, Query) by linking columns to client software.
• Maintained high data quality with strict QA and cleansing practices.
• Ensured HIPAA compliance and protected sensitive healthcare data.

Global Value Web

Highlights

• Boosted review efficiency by 70% and accuracy by 20% by developing a custom MS Excel macro.
• Curated a reference library of 75+ data visualization charts and analytics software tailored for Health Informatics.

Research & Development

• Built a strong foundation in data analytics, visualization, and reporting, with hands-on experience in Spotfire (Desktop/Cloud), Tableau, and Minitab.
• Completed a project on HPLC-CDS data consolidation and analysis:
• Standardized multiple HPLC-CDS reports into a unified format.
• Applied Spotfire, Tableau, and Minitab to identify trends in pharmaceutical data.
• Explored statistical methods, regression analysis, and big data concepts, including Hadoop installation and algorithms.

Process & Quality Management

• Mastered LabWare LIMS V6 data configuration for McNeil Consumer Healthcare and Janssen Pharmaceutical.
• Improved LIMS deployments by configuring, testing, and reviewing master data objects (specifications, analyses, batch templates) for sites in Canada and Italy.
• Supported quality control by using Lot Manager to verify batches against product specifications.
• Ensured Good Documentation Practices (GDP) compliance by generating, filing, scanning, and archiving QC documentation.
• Enhanced process quality through root cause analysis and CAPA implementation, preventing issue recurrence.
• Partnered with cross-functional teams to resolve quality issues and collaborated directly with clients to align deliverables with expectations.

Research & Development | Process & Quality Management

• Improved review efficiency by 70% and accuracy by 20% using a custom Excel macro.
• Curated 75+ visualization charts and tools for Health Informatics.
• Gained expertise in Spotfire, Tableau, and Minitab for data analytics and visualization.
• Standardized HPLC-CDS reports and analyzed pharmaceutical trends.
• Configured and tested LabWare LIMS V6 for McNeil and Janssen sites (Canada, Italy).
• Ensured GDP compliance through accurate QC documentation.
• Enhanced process quality via root cause analysis and CAPA implementation.
• Collaborated with cross-functional teams to resolve quality issues and meet client expectations.

Optum

Highlights

• Streamlined insurance proficiency by 20% through in-depth knowledge of U.S. insurance patterns.
• Automated General Ledger Validation and built an Organization Hierarchy using SQL stored procedures, achieving a 90% reduction in latency and 50% improvement in reliability.

Project: Data Integration & Automation for Healthcare Systems

• Healthcare Clients: Health Quest Systems & Atrium Health (Carolinas HealthCare System)
• Overview: Designed and implemented data integration, mapping, and automation solutions across General Ledger, Payroll, Billing, Personnel Specialty, and Department Specialty datasets.

Key Contributions:

• Performed comprehensive data mapping across multiple financial and operational domains to improve consistency and reporting accuracy.
• Built a multi-level classification system (Type, Group, Category) to enhance data organization and analytics.
• Implemented robust quality checks across the data flow to ensure high accuracy in reporting and financial tracking.
• Leveraged SQL (queries, stored procedures) to automate:
• General Ledger Validation (across internal layers)
• Organization Hierarchy automation (for predefined structures)
• Initial error checks (to quickly detect potential data issues)

Impact:

• Reduced manual validation time by 60%.
• Improved data accuracy and reliability across reporting systems.
• Enabled faster financial decision-making by reducing delays and errors in critical data flows.

Data Integration & Automation for Healthcare Systems | Health Quest Systems & Atrium Health

• Automated General Ledger Validation and Organization Hierarchy using SQL, reducing latency by 90% and boosting reliability by 50%.
• Mapped and integrated financial and operational data to improve reporting accuracy.
• Built a multi-level classification system for better data organization and analytics.
• Applied quality checks to ensure data accuracy and consistency.
• Reduced manual validation time by 60% and improved financial decision-making.
• Strengthened insurance proficiency with deep understanding of U.S. insurance patterns.

GlowTouch

Highlights:

• Proficient in database management using Aqua Data Studio, SSMS, Snowflake, and in secure remote access/system administration with MobaXterm, SSH Putty, and Jump-box.
• Improved ticketing & knowledge base usage by 40% in Salesforce, JIRA, and Confluence by streamlining processes and enhancing team collaboration.

Technical Support Engineer (Specialist):

• Streamlined ticketing and knowledge base processes in Salesforce, JIRA, and Confluence to improve efficiency and collaboration across teams.
• Utilized a wide range of tools (Aqua Data Studio, SSMS, Snowflake, MobaXterm, SSH Putty, Jump-box) to support software development, system administration, and database management.
• Monitored PowerSchool Unified Insights build processes and resolved data structure issues via JIRA.
• Partnered with product and development teams to ensure fast, effective issue resolution.
• Managed customization, storage, and connection issues by creating JIRA tickets, coordinating with Services, Cloud Ops, and Hosting teams, and aligning solutions with customer needs.
• Delivered exceptional customer support, addressing concerns directly and collaborating with internal teams to maintain high satisfaction levels.

Professional Profile:

• Experienced Technical Support Engineer Specialist with strong expertise in SQL, troubleshooting, and cross-team collaboration.
• Skilled in navigating fast-paced environments, applying analytical thinking and problem-solving to deliver quick, effective solutions.
• Passionate about exceeding expectations through teamwork and direct client engagement.
• Eager to leverage technical expertise to enhance operations and tackle new challenges.

Technical Support Engineer (Specialist)

• Streamlined ticketing and knowledge base workflows in Salesforce, JIRA, and Confluence, improving efficiency by 40%.
• Managed database and system operations using Aqua Data Studio, SSMS, Snowflake, MobaXterm, SSH Putty, and Jump-box.
• Monitored PowerSchool Unified Insights builds and resolved data structure issues.
• Collaborated with Product, Cloud Ops, and Hosting teams to resolve client issues swiftly.
• Delivered high-quality technical support and ensured strong customer satisfaction.
• Experienced in SQL, troubleshooting, and cross-team collaboration to drive operational excellence.

Technical Support Engineer (Specialist)

• Improved ticketing & knowledge base workflows by 40% in Salesforce, JIRA, Confluence.
• Managed databases and systems with Aqua Data Studio, SSMS, Snowflake, MobaXterm, SSH Putty, Jump-box.
• Resolved data structure issues and supported PowerSchool builds.
• Collaborated with cross-functional teams for fast issue resolution.
• Provided SQL-based troubleshooting and ensured high customer satisfaction.

Freelancer

Plugin Web Development:

• Developed and published 20+ open-source plugins for a note-taking application, leveraging Inbuilt API Services, JavaScript, HTML, CSS, and AI. Benefiting all digital note takers and journalists.
• Actively contributed to development, ensured maintainability, and created detailed documentation for community use. Currently used by more than 500 Active users.
• View Plugins: https://public.amplenote.com/Y3dy91/krishna-plugins (Community)

Personal Branding & Web Presence:

• Designed and published a professional online portfolio, hosted on GitHub and Google Sites using JavaScript, HTML, CSS, and AI. A simple online Resume, mimic features from LinkedIn.
• Demonstrated initiative in personal branding, digital presence, and showcasing technical expertise.
• View Portfolio: https://krishnakanthb13.github.io/BKK.html (Personal)

Digital Garden:

• Built and maintaining a digital garden—a public, evolving collection of personal notes, ideas, and resources using the Digital Garden Plugin in Obsidian, versioned in GitHub, and hosted using Vercel.
• Created as a long-term knowledge base for continuous learning and sharing with the community.
• Explore Digital Garden: https://krishnakanthb13.vercel.app/ (Knowledge Base)

Plugin Web Development

• Developed 20+ open-source plugins for note-taking apps, used by 1000+ active users.
• Ensured maintainability and created community documentation (using JavaScript, HTML, CSS, AI, APIs).
• View Plugins - https://public.amplenote.com/Y3dy91/krishna-plugins

Personal Branding & Web Presence

• Built a professional online portfolio on GitHub & Google Sites using web technologies and AI.
• Showcases technical expertise and personal branding.
• View Portfolio - https://krishnakanthb13.github.io/BKK.html

Digital Garden

• Created a public digital garden in Obsidian, versioned on GitHub and hosted via Vercel.
• Serves as a long-term knowledge base for learning and community sharing.
• Explore Digital Garden - https://krishnakanthb13.vercel.app/

October 17th, 2025

Headline:

Actively Looking for Full-Time Opportunities | Ex-Amazon, Ex-Optum, Ex-Dell | Automation, Excel, SQL, Python, Tableau | VIT, Vellore

Actively Looking for Full-Time Opportunities | Automation, Excel, SQL, Python, Tableau | Ex-Amazon, Ex-Optum | VIT, Vellore

About:

As a Data Analyst, I specialize in turning complex data into clear, actionable insights that drive decision-making and strategy. With strong proficiency in SQL, Python, Excel, Tableau, Looker. I bring a unique blend of technical expertise and domain knowledge across IT, Healthcare (Life Sciences), and EdTech.

My diverse background has sharpened my ability to collect, analyze, and visualize data, while also bridging the gap between technical and non-technical stakeholders. I thrive on making data accessible and meaningful—empowering teams to make informed, strategic decisions.

Key Contributions & Strengths:

• Building and automating interactive reports & dashboards to improve accessibility and usability.
• Performing in-depth analysis to uncover trends, patterns, and opportunities.
• Driving collaboration across teams to implement data-driven strategies that boost efficiency and outcomes.
• Communicating insights through compelling data storytelling.

I’m passionate about data analytics, reporting, and visualization—and about using data to solve real-world problems, improve operations, and create impact. My approach combines analytical rigor with strong communication, critical thinking, and relationship-building skills.

Core Skills:
Data Analysis | Reporting & Visualization | Data Storytelling | SQL | Python | Excel | Tableau | Looker

I’m always open to connecting with fellow professionals, exchanging ideas, and exploring opportunities to collaborate on impactful projects. Let’s connect and harness the power of data to drive results.

Data Analyst skilled in transforming complex data into actionable insights that drive strategy and decision-making. Proficient in SQL, Python, Excel, Tableau, and Looker, with domain expertise across IT, Healthcare (Life Sciences), and EdTech. Experienced in building automated dashboards, uncovering trends, and driving data-informed strategies. Adept at bridging technical and non-technical teams through clear, impactful data storytelling. Passionate about using data to solve real-world problems, improve operations, and create measurable impact.

• Data Analyst skilled in turning complex data into actionable insights for strategic decision-making.
• Proficient in SQL, Python, Excel, Tableau, and Looker.
• Experienced across IT, Healthcare (Life Sciences), and EdTech domains.
• Builds and automates interactive dashboards to enhance data accessibility.
• Performs deep-dive analyses to uncover trends, patterns, and opportunities.
• Bridges technical and non-technical teams through clear data storytelling.
• Drives data-informed strategies that boost efficiency and outcomes.
• Passionate about solving real-world problems using data.
• Combines analytical rigor with strong communication and collaboration skills.
• Dedicated to creating measurable impact through data-driven insights.

• Data Analyst skilled in Excel, SQL, Python, and Tableau, with expertise across IT, Healthcare, and EdTech.
• Builds automated dashboards and performs deep analyses to uncover trends and drive strategy.
• Bridges technical and non-technical teams through impactful data storytelling.
• Passionate about using data to solve problems, improve operations, and create measurable impact.

Older Ones:

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